Shipping Policy

At Lenora-US, we aim to make your shopping experience simple and convenient. Please read the following information about order processing and delivery.

1. Order Processing

After you place an order, we will process and prepare it for shipment.

Processing times may vary depending on product availability, order volume, and other circumstances.

You will receive available order or shipping updates through the contact information provided when placing your order.

2. Shipping & Delivery Times

Delivery times can vary depending on your shipping destination, shipping provider, product availability, and other circumstances.

Estimated delivery times, when available, will be communicated during the ordering process.

Please understand that estimated delivery dates are not guaranteed. Delays may occur because of courier issues, weather conditions, holidays, customs procedures, or other circumstances outside our reasonable control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, or other applicable factors.

4. Order Tracking

If tracking information is available for your order, it may be provided after your order has been shipped.

Please allow some time for tracking information to appear or update after the package has been handed over to the shipping carrier.

5. Incorrect or Incomplete Address

Please carefully review your shipping address, phone number, and other delivery information before completing your order.

Lenora-US may not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Packages

If your order is delayed or appears to be lost, please contact us at Lenora-US@gmail.com.

We will review the available shipping information and assist you as appropriate.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at Lenora-US@gmail.com.

Please provide your order number and, where possible, photographs of the package and product so that we can review the issue.

8. International Orders

For international orders, additional customs duties, taxes, fees, or other charges may apply depending on the destination country.

Any such charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

Lenora-US
Email: Lenora-US@gmail.com